Hello, Leadsaler! 
Quick Replies allow you to streamline communication within the Leadsales chat. These are predefined messages that you can use to respond efficiently without having to type the same thing repeatedly.
How to create a Quick Reply?
You can do this in two ways:
Option 1: Using commands
Type
/and your quick reply's keyword.You can also use the shortcut:
Ctrl + Shift + R.
Option 2: From the Quick Replies button
Click on the Quick Replies button within the conversation.
Press + Quick Reply.
Add a title or keyword.
Decide whether it will be for you alone or for the entire team.
Write the message you want to save.
Save the reply, and it will be ready to use.
What can you add to a quick reply?
Text
Attachments
Audios
Location
Important Rules
You can create personal or shared responses with the team.
Only Owners and Admins can edit other users' responses.
Sellers can only edit their own responses.
Benefits
Speed up customer support.
Maintain consistency in messages.
Improve team collaboration.
Save operational time Rules for Quick Responses
This feature will help you respond faster and more consistently. If you need assistance with setting it up, we are just one click away in the support chat.