How do I connect my Facebook and Instagram account to Leadsales?

Hello, Leadsaler!

Connect your Facebook page and Instagram account to Leadsales to centralize all your messages in one place. Below, we explain the requirements and steps to achieve this seamlessly.

Step 1: Go to Integrations

1. From your Leadsales account, enter the Dashboard.

2. Click on the Integrations section.

3. Within Messenger, select the “Connect” button.

4. A pop-up window will appear. Click “Continue”.

Step 2: Prerequisites before connecting

Ensure the following before proceeding:

• You are administrator of the Facebook page and the Instagram account.

• Your Instagram account is linked to the Facebook page.

• Your Instagram account is a Business or Creator account.

• You are not attempting to connect the same account to more than one Leadsales Workspace.

• You are connecting a Facebook page, not a personal profile.

Step 3: Configure access from Facebook

1. Log in with the profile that manages the page.

2. Click on “Edit previous settings”.

3. Choose “Activate only current pages”.

4. Select the page you want to connect → click on “Continue”.

5. Select the business portfolio of the page and click on “Continue”.

If you do not know which portfolio includes your page, you can watch the video “How to become a Meta Business admin?”

Step 4: Connect your Instagram account (optional)

1. Enable the option “Activate only current Instagram accounts”.

2. Select your linked account and click on “Continue”.

If you do not have an Instagram account connected to your Facebook page, you can also enable the option to link future accounts.

Step 5: Finalize the setup

1. Click on “Save” and then on “Agree”.

2. Wait for the confirmation of “Successful connection”.

3. Return to Leadsales and select the page you connected.

4. Click on “Accept” and then on “Exit”.

Ready! Your accounts are now linked, and you will be able to manage messages from Leadsales